Shipping Policy

Effective Date: April 12, 2026

Bathrich LLC (“we,” “us,” or “our”) is committed to delivering your orders in a timely and reliable manner.

1. Shipping Locations

We currently ship within the United States only. We do not offer international shipping at this time.

2. Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been shipped.

3. Shipping Methods & Delivery Time

• Standard shipping typically takes 3–7 business days after processing.
• Delivery times may vary depending on your location and carrier delays.

4. Shipping Costs

• Shipping costs are calculated at checkout unless otherwise stated.
• We may offer free shipping promotions from time to time.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your shipment.

6. Delays

We are not responsible for shipping delays caused by:

• Carrier issues (e.g., UPS, USPS, FedEx)
• Weather conditions
• Incorrect shipping addresses provided by the customer

7. Incorrect Address

Please ensure your shipping details are correct at checkout.
If an order is returned due to an incorrect address, the customer may be responsible for reshipping fees.

8. Lost or Stolen Packages

Bathrich LLC is not responsible for lost or stolen packages confirmed as delivered.
If this occurs, please contact the shipping carrier directly.

9. Contact Us

If you have any shipping questions, contact us at:
Email: info@bathrich.com
Phone: (435) 314-3000

Return & Refund Policy

Effective Date: April 12, 2026

At Bathrich LLC, we want you to be satisfied with your purchase.

1. Returns

We accept returns within 30 days of delivery, provided that:

• The item is unused, unworn, and in original condition
• The item is in its original packaging

2. Non-Returnable Items

The following items are not eligible for return:

• Final sale items
• Gift cards
• Used or damaged items not due to our error

3. Return Process

To initiate a return:

1. Email us at info@bathrich.com with your order number
2. Wait for return authorization and instructions
3. Ship the item back to the provided return address

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable

5. Refunds

• Once your return is received and inspected, we will notify you of approval or rejection
• Approved refunds will be issued to your original payment method within 5–10 business days

6. Exchanges

We only replace items if they are defective or damaged.
To request an exchange, contact us at info@bathrich.com.

7. Damaged or Incorrect Items

If you receive a defective or incorrect item:

• Contact us within 7 days of delivery
• Provide photos and order details
• We will resolve the issue at no additional cost

8. Cancellations

Orders can only be canceled within 24 hours of purchase.
After that, the order may already be processed or shipped.

9. Contact Information

Bathrich LLC
744 E 90 S
American Fork, UT 84003
United States

Email: info@bathrich.com
Phone: (435) 314-3000